Gear up issues when yous pay for Google products & services

You might need to fix a problem with your payments profile if you:

  • Have problems when you pay for Google products
  • Get an fault message

Find the consequence you experienced beneath.

Payment method declined by issuer

Of import: Your payment issuer is the bank or company that issued the payment method you try to use. This may be the banking concern that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To gear up the issue, select a different payment method or endeavor the post-obit:

  • Make certain your payment method is upwardly to engagement. If it isn't, update it in Google Pay. Then attempt your purchase again.
  • To make the buy, brand certain you lot accept enough money in your account.
  • If yous even so have issues, contact your issuer to check if there's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If you get this fault bulletin, we can't have your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We demand more info to protect your account against fraud.
  • For European users but: We need more info to comply with Eu law.

To fix the issue, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Earlier y'all can buy anything through your Google Account, you must verify your identity.
  3. Make sure your name, address, and payment info are up to date.

"Your transaction can't be completed"

If you're asked to provide more info after you lot get this message, follow the on-screen instructions.

If you lot're not asked for more info:

  • Attempt a different payment method.
  • Bank check whether the billing address for your payment method, such equally a credit card, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com and endeavour the transaction once again.
  • If you lot're on an app: Effort to pay on the product website instead. If you're on the website, attempt the app.
  • If you buy on Google Play: For suggestions, check Set payment issues on your account.
  • If you use the guest checkout on the Google Store: Sign in to your Google Account. If you don't have i, create an account offset.
  • If you utilise an eligible Android phone and pay by credit card: Prepare up a payment method for contactless transactions.
  • If you pay with a credit card: Contact your bank or financial institution about this transaction.

"Can't redeem your gift card due to an issue with your account"

To fix the issue:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier y'all can purchase anything through your Google Account, yous must verify your identity.
  3. Make sure your name, address, and payment info are upwardly to date.

Payment issue with Google Workspace account

"This transaction couldn't exist completed. Contact your Google Workspace administrator to set it"

If you buy a Google product or service and go this error message, it ways that your company or school set up up your business relationship.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you're an administrator, larn how to prepare the billing event.

Discover your administrator

Your ambassador might exist:

  • Someone in your Information technology section or help desk at a visitor or schoolhouse.
  • The person who manages your email service or website.
  • The person who gave y'all your username.

Ineligible or grayed-out credit or debit carte du jour

Menu is grayed out & needs verification

Your bill of fare was reported every bit stolen if:

  • Your carte is grayed out.
  • The bulletin says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Earlier you tin can use it again, y'all must verify the bill of fare.

  1. Become to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out carte du jour.
    • If you don't utilise pay.google.com: Get to your account'southward "Payment methods" page.
  3. Click Payment methods.
  4. Next to the carte du jour that says "Verification needed," click Verify and then  Get code.
  5. You tin can find a temporary hold of less than $1.95 USD on your carte statement chosen "GOOGLE." The verification code is the concluding vi digits.
    • You should get the lawmaking right away, but it can take upwards to 7 days to become the code.
  6. To complete verification, return to your business relationship and enter the 6-digit lawmaking.

Card is grayed out & is ineligible

If your card is grayed out and you get a message that your carte is ineligible, you tin can't use your menu for this buy. Try to make the purchase over again with a different card.

If the card you want to use isn't listed, to add together a new bill of fare, follow the on-screen instructions.

Airtight Google payments profile

Contact united states of america for help

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